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Returns & Refunds

PRODUCT RETURN

Ask for the return authorization by completing the online product return form in the order detail section at: http://www.carlag.it/order/history

 

IMPORTANT

Please remember that any non-conformity or defect of the product purchased must be reported before expiration term stated in the General Sales Conditions accepted by you at the time of purchase. General Sales Conditions also explain the rights you are entitled against the assessment of non-compliance or of the defect.

 

In particular, within this period, you will have to:

a) fill in the online product return form

b) if necessary add the photographic documentation in support of the request

When receiving the from CARLA G. Srl the authorization to the return of the product, the product shall be given to the carrier in charge and sent to the following address:

CARLA G. SRL - Via Veneto 471- 40038 Vergato - BO - ITALY

within 15 (fifteen) days from the reply from CARLA G. Srl.

 

The labels on items that are returned must not be separated. 

Garments must not have been worn, washed or altered and must not show any signs of use. 

The soles of the shoes must be in perfect condition and show no signs of any kind.

 

Every item must be returned in the original box with all the labels, packaging and accessories (bags, hangers, etc.) received with the order.

All footwear and accessories must be returned along with their original box, which is considered as part of the product.

 

After checking the condition of the returned goods we will refund the amount paid by crediting to the same credit card used for the payment.

 

Dearest,

We’re writing to let you know that in line with new local government measures, our warehouses will be temporarily closed
You can however continue placing your orders with us and we will ship them to you as soon as we are able to reopen.
  • We'll be accepting online orders as usual.
  • We'll ship your order as soon as the warehouse reopens.
  • Payment usually with PayPal
  • You'll be able to cancel your order at any time by contacting our Customer Care serviziocienti@carlag.it .
  • We've extended our return period to 60 days, so you'll have lots of time to decide if you want to keep or return your purchases.
  • For updates or information contact serviziocienti@carlag.it

We apologise for the temporary inconvenience and thank you for choosing a quality product from us
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#LOCKDOWN: Shippings and returns will be on hold until the end of the Covid-19 emergency